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Wells Fargo Hit With New $250 Million Fine for Failure to Pay Back Wronged Customers

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WASHINGTON—A top U.S. banking regulator fined Wells Fargo $250 million and placed new restrictions on the bank’s business after finding shortcomings in its earlier efforts to pay back customers it had previously harmed. The Office of the Comptroller of the Currency said the bank had not met the requirements of a 2018 consent order, when the regulator ordered the bank to pay back customers who were charged excessive or improper fees. “Wells Fargo has not met the requirements of the OCC’s 2018 action against the bank. This is unacceptable,” said acting Comptroller Michael Hsu in a statement. Specifically, the OCC said Wells Fargo’s efforts to identify and pay back customers who had been previously harmed by the bank were insufficient, citing “significant deficiencies” in its earlier attempt. In 2018, Wells Fargo agreed to a joint $1 billion settlement with regulators, who found the bank had wrongly layered insurance on hundreds …

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